Classifieds | Archives | Jobs | About TGT | Contact | Subscribe
 | 
Last updated 15 minutes ago
Printer Friendly Version | TGT@Twitter | RSS Feed |
HOME LOCAL MIDEAST ASIA WORLD BUSINESS SPORT OPINION WRITERS
New RTA service aimed at customer satisfaction
June 13, 2018
 Print    Send to Friend

DUBAI: The Licensing Agency of the Roads and Transport Authority (RTA) in Dubai will launch this July the “Reaching-out-to-Customer” initiative in coordination with service providers, aiming to process several vehicle-related transactions that require the presence of the customer in person.

The step is intended to enhance customers’ satisfaction by reaching out to them at their locations in Dubai or other emirates.

“The objective of this initiative is to achieve customers satisfactions by reaching out to them anywhere in Dubai or other emirates for processing their transactions through several representatives of service providers accredited by RTA,” said Sultan Al Marzouqi, Director of Vehicles Licensing at RTA’s Licensing Agency.

The transactions covered by the initiative include vehicle ownership, transfer of vehicle ownership, export of vehicles and change of vehicle ownership. This type of vehicle transactions requires the customers presence in person for signing a few papers to complete the transaction.

RTA has, therefore, opted to make it easier for customers by reaching out to them anywhere. Under such a case, the transaction fee has to be paid in cash only.

“This initiative will have a host of benefits including enhancing the role of service providers, ensuring the processing of transactions according to the set procedures, activating the role of mobile testing, ensuring smooth and timely processing of transactions, and creating a possibility for adding other services in future,” he added.

WAM

Add this page to your favorite Social Bookmarking websites
Comments
 
Post a comment
 
Name:
Country:
City:
Email:
Comment:
 
    
    
Related Stories
RTA opens new Salik Gate today
DUBAI: The Roads and Transport Authority will open a new Salik Gate along Sheikh Zayed Road in Jebel Ali on Wednesday. The 8th Gate, third on Sheikh Zayed Road, is loc..
RTA campaign enters Guinness World Record
DUBAI: Dubai’s Roads and Transport Authority (RTA) has achieved a Guinness World Record by compiling the biggest awareness message using Lego Blocks. CEO of RTA’s Traf..
RTA move on electric vehicles
DUBAI: Roads and Transport Authority (RTA) has announced that the registration of electric vehicles in the Dubai’s Traffic System would require the existence of an accred..
Use Nol card to pay parking fee
DUBAI: The Roads and Transport Authority (RTA) has launched a new service whereby motorists can pay parking fees of multi-storey parking terminals in Dubai using their No..
RTA step to ease Dubai traffic
DUBAI: Dubai’s Roads and Transport Authority (RTA) opened on Saturday 15 September, the 1st phase of the 7th Interchange Improvement Project and the Al Yalayes and Al Asa..
FRONTPAGE
 
GALLERY
 
PANORAMA
 
TIME OUT
 
SPORT
 
 
Advertise | Copyright