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Happiness meter as criterion for DSES Awards
BY A STAFF REPORTER December 22, 2016
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DUBAI: The Smart Dubai Government Establishment (SDG), the technology arm of the Smart Dubai Office (SDO), has organised a training workshop on the Happiness meter in collaboration with the Dubai Department of Economic Development’s (DED) Dubai Service Excellence Scheme (DSES) launched in 2002.

The Happiness meter was unveiled by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in October 2014 with the goal of making Dubai the world’s happiest city. It is a metric to interactively measure the happiness of residents, visitors and tourists in the emirate on a daily basis. Subsequently developed by SDG and implemented under the supervision of Smart Dubai Office, the Happiness meter is being deployed in customer service centres, websites, and other touch points with the aim of assessing happiness levels as part of the Happiness Agenda approved by Sheikh Mohammed. It has received more than 2 million votes and registered an overall happiness and satisfaction rate of 89 per cent in May 2016.

Under a partnership agreement signed between Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office, and Sami Al Qamzi, Director General of DED, in September 2016, the Happiness meter will be added as a criterion for the annual DSES Awards. It will help the business sector gain more customer confidence by identifying areas for service improvements and adopting the best practices in productivity and efficiency  to make Dubai the world’s smartest and happiest city.

The training workshop was aimed at familiarising private sector entities with the Happiness metre and the technology interface necessary for connecting their systems with its central database. It also explained how to deal with the interactive database, enabling each entity to view the results recorded by the metre. Multiple features allow decision-makers to view all the information related to the meter on the database, which also has a ‘workspace’ feature that permits users to create special reports based on selected data.

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