Classifieds | Archives | Jobs | About TGT | Contact | Subscribe
 | 
Last updated 3 hours, 18 minutes ago
Printer Friendly Version | TGT@Twitter | RSS Feed |
HOME LOCAL MIDEAST ASIA WORLD BUSINESS SPORT OPINION WRITERS
Happiness meter as criterion for DSES Awards
BY A STAFF REPORTER December 22, 2016
 Print    Send to Friend

DUBAI: The Smart Dubai Government Establishment (SDG), the technology arm of the Smart Dubai Office (SDO), has organised a training workshop on the Happiness meter in collaboration with the Dubai Department of Economic Development’s (DED) Dubai Service Excellence Scheme (DSES) launched in 2002.

The Happiness meter was unveiled by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in October 2014 with the goal of making Dubai the world’s happiest city. It is a metric to interactively measure the happiness of residents, visitors and tourists in the emirate on a daily basis. Subsequently developed by SDG and implemented under the supervision of Smart Dubai Office, the Happiness meter is being deployed in customer service centres, websites, and other touch points with the aim of assessing happiness levels as part of the Happiness Agenda approved by Sheikh Mohammed. It has received more than 2 million votes and registered an overall happiness and satisfaction rate of 89 per cent in May 2016.

Under a partnership agreement signed between Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office, and Sami Al Qamzi, Director General of DED, in September 2016, the Happiness meter will be added as a criterion for the annual DSES Awards. It will help the business sector gain more customer confidence by identifying areas for service improvements and adopting the best practices in productivity and efficiency  to make Dubai the world’s smartest and happiest city.

The training workshop was aimed at familiarising private sector entities with the Happiness metre and the technology interface necessary for connecting their systems with its central database. It also explained how to deal with the interactive database, enabling each entity to view the results recorded by the metre. Multiple features allow decision-makers to view all the information related to the meter on the database, which also has a ‘workspace’ feature that permits users to create special reports based on selected data.
 

Add this page to your favorite Social Bookmarking websites
Comments
 
Post a comment
 
Name:
Country:
City:
Email:
Comment:
 
    
    
Related Stories
Happiness Minister volunteers first for Al Jalila Heroes
DUBAI: Al Jalila Children’s, the first dedicated children’s hospital in the UAE, launched its own volunteering programme Abtaal Al Jalila (Al Jalila Heroes) on Aug.17, wi..
Dubai Economy launches customer happiness centre
DUBAI: The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy, and Trading Enterprises Co. LLC, have opened the ‘Consumer Happiness Counter’ at Ra..
Establishing happiness and positivity as a lifestyle
DUBAI: Chief Happiness and Positivity Officers from various government agencies launched the “Happiness without Borders” initiative in an effort to establish happiness an..
First batch of Happiness and Positivity Programme graduates
DUBAI: The main idea behind government partnerships with the private sector is to create an adequate environment for initiatives that foster inspiration and happiness in ..
‘Friends of Happiness’ Platform launched
DUBAI: The National Happiness and Positivity Programme launched the “Friends of Happiness” platform, an electronic portal that seeks to encourage public involvement in th..
FRONTPAGE
 
GALLERY
 
PANORAMA
 
TIME OUT
 
SPORT
 
 
Advertise | Copyright