Classifieds | Archives | Jobs | About TGT | Contact | Subscribe
Last updated 54 minutes ago
Printer Friendly Version | TGT@Twitter | RSS Feed |
Happiness meter as criterion for DSES Awards
BY A STAFF REPORTER December 22, 2016
 Print    Send to Friend

DUBAI: The Smart Dubai Government Establishment (SDG), the technology arm of the Smart Dubai Office (SDO), has organised a training workshop on the Happiness meter in collaboration with the Dubai Department of Economic Development’s (DED) Dubai Service Excellence Scheme (DSES) launched in 2002.

The Happiness meter was unveiled by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in October 2014 with the goal of making Dubai the world’s happiest city. It is a metric to interactively measure the happiness of residents, visitors and tourists in the emirate on a daily basis. Subsequently developed by SDG and implemented under the supervision of Smart Dubai Office, the Happiness meter is being deployed in customer service centres, websites, and other touch points with the aim of assessing happiness levels as part of the Happiness Agenda approved by Sheikh Mohammed. It has received more than 2 million votes and registered an overall happiness and satisfaction rate of 89 per cent in May 2016.

Under a partnership agreement signed between Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office, and Sami Al Qamzi, Director General of DED, in September 2016, the Happiness meter will be added as a criterion for the annual DSES Awards. It will help the business sector gain more customer confidence by identifying areas for service improvements and adopting the best practices in productivity and efficiency  to make Dubai the world’s smartest and happiest city.

The training workshop was aimed at familiarising private sector entities with the Happiness metre and the technology interface necessary for connecting their systems with its central database. It also explained how to deal with the interactive database, enabling each entity to view the results recorded by the metre. Multiple features allow decision-makers to view all the information related to the meter on the database, which also has a ‘workspace’ feature that permits users to create special reports based on selected data.

Add this page to your favorite Social Bookmarking websites
Post a comment
Related Stories
‘Friends of Happiness’ Platform launched
DUBAI: The National Happiness and Positivity Programme launched the “Friends of Happiness” platform, an electronic portal that seeks to encourage public involvement in th..
‘Happiness Committee’ reinforces mission
SHARJAH: As part of its mission and vision to oversee Sharjah’s happiness among all its citizens and government entities, Sharjah Department of eGovernment (DeG) has rece..
Sharjah foundation raises the bar on happiness
Sharjah: It turned out to be an out-of-the-ordinary Monday for the hardworking employees and athletes at Sharjah Women Sports Foundation (SWSF), as everyone left their wo..
Dewa holds happiness workshop
DUBAI: Dubai Electricity and Water Authority, Dewa has organised a workshop on three-dimensional Customer Happiness Centres and preparations for evaluating seven-star ser..
Happiness Dialogue to host 300 experts
DUBAI: The World Government Summit (WGS) 2017 announced it had selected the Landmark Group as the exclusive partner for the Global Happiness Dialogue, to be held in Dubai..
Advertise | Copyright