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RTA Call Centre receives two million calls in 2018
January 12, 2019
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DUBAI: Dubai’s Roads and Transport Authority (RTA) announced that its Call Centre had received 2,070,281 calls in 2018, and the targeted response time of 20 seconds per call had covered 86% of total calls. The Centre has also received 68,929 reports about lost items and found more than 65% of them, recording a sign-off rate of 99%. Additionally, Madinati system has received 17,035 reports.

“The number of calls picked up by the Call Center (8009090), which had exceeded two million calls last year, reflects the extent of interaction between the Center and RTA clients whose services, inquiries, suggestions, complaints are quickly responded. Recording such a high number of calls is also indicative of the diverse services provided by the RTA to the public,” said Ahmed Mahboub, Executive Director of ustomers Happiness at RTA’s Corporate Administrative Support Services Sector.

“The Call Centre has made outstanding achievements underscoring its success. The Centre has launched the e-payment portal through the Interactive Voice Response (IVR) system enabling customers to process their transactions without seeking assistance from phone service staffs”.

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