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RTA, private companies discuss upgrading services of business sector
November 11, 2017
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DUBAI: The Customers Council of the Roads and Transport Authority, RTA, has discussed with representatives of a variety of private companies in Dubai several issues of common interest.

At the start of the gathering, Mohammed Obaid Al-Mulla, Member of the Board of Executive Directors and Chairman of the RTA’s Customers Council, thanked attendees for sharing their views and suggestions to upgrade the services on offer to the business sector.

Two visual presentations were made: the first highlighted the services provided to the business sector, as well as communication channels with the RTA, e-services and smart applications related to these services. The second one reviewed the process of applying for a No-Objection Certificate by the employer for a driving licence through the RTA’s website, in addition to the procedure guide, and how to activate the online service.

Al-Mulla heeded to some of the ideas such as increasing the capacity of the e-NOC system, accelerating the online process of obtaining necessary permits and approvals, increasing parking spaces and rest areas for trucks and tourist buses in the outskirts of Dubai due to the high volume of commercial and tourism activities.

"Studying these ideas and suggestions reflects the keenness of the RTA’s top management to deliver the best services and ensure the comfort of all clients. Such a drive falls in line with the directives and strategy of our government aimed to cater to customers to realise the RTA’s strategic objective of 'Bringing Happiness to People.' It also raises customer satisfaction with the improved services of the RTA. It is keen to adopt the highest international standards of delivering services to individual and corporate customers," Al-Mulla noted.

WAM

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