DUBAI: His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, attended the 21st Business Excellence Awards ceremony hosted by the Department of Economic Development (DED) in Dubai and honoured the winners of the Dubai Quality Award (DQA). The ceremony was also attended by Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai, and Sheikh Ahmed Bin Mohammed Bin Rashid Al Maktoum, Chairman of the Mohammed Bin Rashid Al Maktoum Foundation and President of the International Olympic Committee.
Jebel Ali Free Zone (Free Zones sector), Enoc Retail (Trade), wasl (Services), RTA Licensing Agency (Government), Zulekha Hospital (Healthcare), Sheikh Khalifa Medical City (Healthcare), Al Ain Hospital -Seha (Healthcare), Corniche Hospital (Healthcare), Al Gharbia Hospitals (Healthcare) and Jumeirah Emirates Towers (Tourism) received the Dubai Quality Award from Sheikh Mohammed.
Altogether 54 winners were honoured in the three categories of the Business Excellence Awards - Dubai Quality Award, Dubai Human Development Award (DHDA) and Dubai Service Excellence Scheme (DSES) - for their outstanding pursuit of excellence during 2014.
Culture of excellence
Speaking on the occasion, Sami Al Qamzi, Director General of DED, said the Business Excellence Awards have helped evolve a culture of excellence and differentiate businesses over the years while also witnessing a steady rise in the number of applicants from the government and private sectors.
“The Department of Economic Development is constantly working on developing new standards for the Business Excellence Awards, to promote competition among businesses and organisations across various fields and vital sectors. The next phase of the Awards will see many qualitative developments and additions, which will make it further important for businesses to participate and win,” Al Qamzi said.
“To celebrate the commitment of visionary leaders to quality and excellence, we are pleased to announce that DED, in partnership with the American Society for Quality, will launch the ASQ UAE Professional Award 2015. The Award is the first of its kind in the region, and seeks to recognise excellent contributions from Quality Professionals in the UAE. In 69 years of ASQ’s history, this is the first time the Award is established outside of Americas,” added Al Qamzi.
Emirates NBD (Finance), Enoc Tasjeel (Services), Al Ghandi Auto (Trade), Scientechnic (Trade), Nasser Bin Abdullatif Al Serkal Est.-Bridgestone Tyres (Trade), Apparel Group (Retail), Medcare Hospital (Healthcare), Tawam Hospital (Healthcare), Mafraq Hospital (Healthcare), Al Rahba Hospital (Healthcare), SEHA Dialysis Services (Healthcare), Al Serkal Envirol (Manufacturing), Power Cleaning Services & Building Maintenance (Services) and Lin Scan Advanced Pipeline & Tank Services (Services), received the Dubai Quality Appreciation Award from Sheikh Maktoum Bin Mohammed.
Sheikh Maktoum Bin Mohammed also honoured the winners in the three categories of the Dubai Human Development Award. Dubai Ports World (DP World —UAE region) from the logistics sector received the Dubai Human Development Gold Award while Dubai Chamber of Commerce and Industry and the Islamic Affairs & Charitable Activities Department (both from the Government sector) received the Dubai Human Development Award. Jebel Ali Free Zone, and Dubai Silicon Oasis Authority (both from Free Zones sector), Dubai Municipality, Ministry of Finance, Al Ain City Municipality, Fujairah Police GHQ (all from Government sector), National Gas Shipping Company, Abu Dhabi National Tanker Co. (both from Transportation sector), Drydocks World & Maritime World - Dubai (Manufacturing), Scientechnic (Trade) and Al Ain Hospital- SEHA (Healthcare) were the winners of the Dubai Human Development Appreciation Award.
Best Service Performance
Sheikh Ahmed Bin Mohammed honoured 16 Best Service Performance Brands recognised under the Dubai Service Excellence Scheme. Optx 2020 (Opticals), Le Chateau (Clothing), Samsonite (General Retail), Al Rostamani International Exchange (Money Exchange Services), Pure Gold Jewellers (Jewellery), Majid Al Futtaim Finance - Prepaid Cards (Contact Centre), aafaq Islamic Finance (Services), India Palace Restaurant (Restaurant), Barista (Café), Arabian Automobiles Company — Renault (Automobile Showroom), Marina Home Interiors (Furniture), Skechers (Footwear), dnata Travel (Travel Services), Eros Group (Electronics), Aster Pharmacy Group - Aster (Pharmacy), Commercial Bank of Dubai (Retail Banking Services) were the brands honoured.
Mohammed Bushanain, Executive Director of Business Excellence Centre at DED, said: “The winners of the Business Excellence Award are shortlisted after a rigorous evaluation process which involves various stages such as independent assessments, Mystery Shopping, site visits, trainings and workshops. As a result businesses participating in the Award benefit by way of lessons learned, which will be a significant advantage in their pursuit of excellence.”
Shaikha Ahmad Al Bishri, Director, Business Excellence Department at DED, said: “All operating institutions in the UAE are eligible to apply for the Business Excellence Awards regardless of the industry sector, including public sector institutions. We constantly seek to encourage and motivate companies and institutions to adopt a policy of excellence and provide the best of their services, in line with the directives of our leadership and the efforts of the Government of Dubai to promote and sustain quality as strategic advantages of doing business in the emirate.”