Sharjah airport adopts new system to improve operational efficiency

As part of its continuous efforts to enhance passengers and customers’ experience and in spreading the culture of innovation. Sharjah Airport Authority (SAA) launched the new “Smart Information Desk” at Sharjah Airport in line with the “UAE Innovates 2022” event. The newly launched “smart information desk” allows travellers and customers to virtually communicate with the customer service staff at the airport.

Employing innovative technologies to serve passengers and customers, the launch of the smart information desk came within the framework of the authority’s commitment to support the smart transformation of the government of Sharjah to adapt innovative technologies to serve travelers in easy and smooth ways.

This means that travelers can enjoy greater flexibility in accessing airport services they need, in line with the authority’s mission to provide a safe travel experience and pioneering services for everyone by working with its partners within a work environment that supports innovation and contributes to advancing growth in the Emirate of Sharjah.

In addition to enabling remote communication with customer service staff, the new Smart Information Desk will smooth passengers’ journey inside the terminal by providing access to an interactive airport map and associated features, such as the fastest route to the relevant gate, by simply scanning a boarding pass.

Furthermore, the Smart Information Desk is designed to be accessible for passengers with limited mobility, which includes sign language features and a flexible screen to accommodate wheelchair users.

Users may also select to send an ‘electronic souvenir’ – a keepsake card of their travels through Sharjah Airport – via email from the Desk.

The launch of the Smart Information Desk is in line with SAA’s continued efforts to implement the latest technologies and solutions in the airport and travel services sector with the aim of ensuring the highest quality experiences for its customers and passengers.

In addition, the Sharjah Airport Authority is spearheading creativity and innovation by actively contributing to efforts aimed at supporting the smart transformation of the industry and the emirate as a whole.

Ministry of Finance:  As part of its participation in the UAE Innovation Month 2022, and reiterating its excellence in supporting innovation and innovators, the Ministry of Finance (MoF) will organise a programme under the slogan ‘MoF Innovates 2022: Journey into the Future of Finance’, on Tuesday 22 February 2022 at Infinity Des Lumières at The Dubai Mall.

Younis Haji Al Khoori, Undersecretary of MoF, noted that the ministry is keen to organise such events to instill innovation and creativity, to help advance the UAE’s future and progress.

He said, “The Ministry of Finance is keen to develop national competencies and encourage government entities, the private sector, and individuals to adopt innovation. The ministry provides a stimulating environment for innovators to support their ideas and initiatives that contribute to finding innovative solutions to face the current and future challenges across various vital sectors, ones that can be deployed to support the UAE’s directions for the next 50 years.” The event deliberates a journey into the future of finance and shifts in global economic powers, through a unique digital experience about innovation at MoF. That, in addition to global economic transformations, major approaches, the UAE’s vision, opportunities for growth in the financial field, as well as how innovation will affect institutions, societies, and individuals.

The event will host a group of speakers, experts and intellectuals to share their experiences and knowledge in the financial sector, including Dr Jerome Glenn, Futurist, Global Scenario Planning Expert, Chairman & CEO of the Millennium Project; Dr. Suad Al Shamsi, UAE’s First Female Aviation Engineer; Raya Bidshahri, Founder & CEO, School of Humanity; Joel Van Dusen, Innovation & Fintech Expert, Head of Corporate & Investment Banking at Mashreq Bank; Saqr Ereiqat, Co-founder & Managing Partner, Crypto Oasis; and Mirna Sleiman, Founder & CEO, Fintech Galaxy.

WAM