Prince Harry and his wife Meghan stunned the British monarchy on Wednesday by quitting as front-line members -- reportedly without first consulting Queen Elizabeth II.
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In a shock announcement, the couple said they would spend time in North America and rip up long-established relations with the press.
Media reports said the Duke and Duchess of Sussex made their bombshell statement without notifying either Harry's grandmother the monarch, or his father Prince Charles.
Duke and Duchess of Sussex arrive at an event in London. File photo
The surprise news follows a turbulent year for the couple, who have openly said they have struggled in the spotlight and grown apart from Harry's brother Prince William. They have also reacted badly to negative news coverage.
"We intend to step back as 'senior' members of the royal family and work to become financially independent, while continuing to fully support Her Majesty The Queen," they said in a statement released by Buckingham Palace.
"We have chosen to make a transition this year in starting to carve out a progressive new role within this institution," they added.
"We now plan to balance our time between the United Kingdom and North America."
Prince Harry speaks to the audience. File photo
The announcement appeared to catch the royal family by surprise.
Buckingham Palace put out a second statement an hour and 40 minutes later, saying discussions with Harry and Meghan were "at an early stage".
"We understand their desire to take a different approach, but these are complicated issues that will take time to work through," it added.
It was understood that the mood in Buckingham Palace was one of disappointment and even, according the the BBC, "hurt".