UAE airlines introduce new modification fee waiver policy

Air Arabia has announced that it is offering more flexibility to its customers by introducing a new modification fee waiver policy in light of the current travel restrictions and to allow customers the choice of changing travel dates.

Earlier during the day, Etihad Airways has also announced that it is allowing travellers one complimentary date or destination change for all flights booked between March 8 and April 7, 2020.

According to a press release issued by Air Arabia on Monday, the new waiver policy offers passengers the flexibility to modify their travel bookings without charge and reissuance fees, further underlining Air Arabia’s commitment to providing flexibility and prioritising the convenience of its customers.

Air Arabia customers can change their existing and new bookings made until March 31, 2020, for travel until Dec.31, 2020, up to 72 hours prior to departure. This applies to all flights across the Air Arabia network from its hubs in the UAE, Morocco and Egypt.

Customers will only need to pay the fare difference, if any, at the time of rebooking their flights. Air Arabia’s dedicated call centres and sales offices available throughout their entire network will assist customers with their bookings and enquiries.

In a statement on Monday, the airline said the offer is valid for travel from March 22, 2020, and is applicable to all fares including Etihad Guest redemptions and Etihad Holiday bookings.

Any fare difference arising from the rebooking/rerouting will be applied, it added.

WAM