UAE tops amongst Arab regions in UN's 2020 Online Services Index

The UAE has been ranked first in the GCC, Arab, and Western Asia and 8th globally in the UN's 2020 Online Services Index, OSI, according to an e-government survey conducted by the United Nations as part of E-Government Development Index, EGDI.

The country was also ranked fourth in Asia in this index and has improved one place in the E-Participation Index as it achieved 16th place, after it was in 17th position in the previous session of the 2018 index.

The country was ranked 7th in Telecommunication Infrastructure Index, TII, according to the survey. In its current session, the survey focused on the role of countries in serving the UN Sustainable Development Goals under the slogan "No One Left Behind''.

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The UAE was ranked 21st in the overall rank globally, knowing that it is a composite index that consists of sub-indexes, which are smart services, human capital, and the Telecommunication Infrastructure and information technology sector, in addition to the E-participation index that falls within the smart services.

According to the survey, the UAE ranked fourth on the Asian level in the e-Smart Services Index after Korea, Singapore and Kazakhstan, and China and Japan share fourth place with the UAE.

The survey, which compared the smart services in 193 counties from all over the world, supports countries’ efforts to provide effective, accountable and inclusive digital services to all and to bridge the digital divide and leave no one behind.

It also addressed government programmes around the world in engaging the customers in developing services, policies and programmes that benefit everyone.

According to this ranking, the UAE confirms its leadership at the Arab level in the most key indicators related to digital transformation, which mirrors its global position and its leadership in the principles of the future government based on adopting advanced technologies and in the forefront of which are information and telecommunication technologies.

WAM