Amazon mixes up orders, delivers RedmiNote 10 phone instead of mouthwash

Gulf Today Report

A Mumbai resident got the surprise of his life when he received a sleek  new RedmiNote 10 phone instead of a Colgate mouthwash which he ordered from Amazon.com.

Lokesh Daga, unable to hold his excitement, shared his mouthwatering 'gift' pictures on Twitter along with the order and the ID to prove his claim.

Since a mouthwash is a consumable product, he would not be able to send it back via the returns app.

It all happened because Amazon mixed up his order with a Hyderabad-customer who has now got his Colgate mouthwash instead of the mobile as ordered.

There were no reactions from the company or the other purported customer who is now saddled with a mouthwash, though Daga has requested Amazon to ensure that the produce (phone) reaches the intended customer.

"Hello @amazonIN, ordered a Colgate mouth wash via ORDER # 406-9391383-4717957 and instead of that got a @RedmiIndia note 10. Since mouthwash was in a consumable product returns are restricted and am unable to request for return via the app

"However on opening the package I can see that the packaging label was mine but the invoice was of somebody else's. I have emailed you as well to get the product delivered to the right person," said Daga's tweets along with pictures of his mouthwash order and the phone he got.

The matter has since gone viral with the Twitteratti offering comments and similar examples of such delivery gaffes by such delivery companies worldwide.