Sheikh Mohammed approves results of UAE government centres rating

Gulf Today, Staff Reporter

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, affirmed that the UAE has presented to the world a unique and exceptional model in developing and leading future government work until it became a model and an example for sustainable development and modernisation at the global level.

The country has become a source of inspiration for many in the advanced government performance.

Sheikh Mohammed said: "Today, we approved the results of the star rating for 69 government service centres… 14 centres have achieved an increase in their classification... Fujairah Traffic and Licensing Centre and the Identity Authority, Al Barsha branch in Dubai received the highest rating, which is 6 stars. Congratulations to the 6 centres... For the 3-star centres, we say that technology has advanced and offers better services than that.”

Sheikh Mohammed also stressed that "serving people and facilitating their lives will remain a main pillar in the course of our government work and the ultimate goal of all plans and programmes of the UAE government."

This came on the occasion of Sheikh Mohammed’s approval of the results of the evaluation of service centres according to the international star rating system for classifying services for the fourth cycle, which included the evaluation of 69 centres in 12 federal government agencies in the country.

Where any of the service delivery centres in the federal government gets a 6-star rating, which sets a precedent since the implementation of the global star rating system launched by Sheikh Mohammed in 2012.

The fourth cycle of the Global Star Rating System for Services witnessed two centers obtaining a 6-star rating, 14 centres received a 5-star rating, 32 centres a 4-star rating, and 21 centres a 3-star rating, in addition to 14 centres entering the evaluation process for the first time, and achieving 14th positions.

Sheikh Mohammed also indicated that despite the challenges posed by the COVID-19 pandemic, the UAE government was able to continue to work and continue to provide services in all centres, transforming challenges into opportunities and proving a great readiness and ability to deal with crises and exceptional cases have made qualitative leaps in the development of government work methods, which confirms that it is one of the best governments in the world, prepared and ready to deal with changes and emergency situations.

Sheikh Mohammed said, "We have seen parties that have exceeded expectations and achieved a six-star rating, others have declined in their ratings…. We tell everyone that the ceiling of ambitions and expectations will rise during the next stage."

Sheikh Mohammed congratulated the distinguished entities that received a 6-star rating and thanked their efforts and dedication to work and development, saying: We congratulate the Ministry of Interior and the Federal Authority for Identity and Citizenship for their centres receiving a 6-star rating... This is the result of hard work, diligence, and continuous work in the spirit of one team, which resulted in the acquisition of two affiliated centres.

“They have honourable and distinguished results, which support the process of developing the government work model, meet the requirements of the future and bring benefit to all groups and members of society. “