Inayat-ur-Rahman, Business Editor

Voxtron Solution,  a leading provider of innovative communication solutions, has announced the launch of Voxvantage, a cutting-edge Cloud Contact Center Solution designed to revolutionize customer engagement in the Middle East region. Developed in collaboration with longstanding partner Enghouse Systems, Voxvantage represents a significant leap forward in contact center technology, blending advanced AI capabilities with seamless cloud-based infrastructure.

As pioneers in the industry, Voxtron and Enghouse Systems have cultivated a partnership spanning over a decade, marked by a shared commitment to pushing the boundaries of technological innovation. With Voxvantage, they aim to redefine the landscape of customer experience management, empowering businesses across the Middle East to deliver unparalleled service and drive sustainable growth.

The official launch event, titled Voxvantage 2024 - Adoption of AI in Contact Center, took place on May 9th, 2024, at the prestigious Grand Hyatt Dubai. The event served as a platform to showcase the transformative capabilities of Voxvantage, featuring insightful presentations, live demonstrations, and engaging discussions on the future of AI-driven contact center solutions.

“We are thrilled to unveil Voxvantage, our latest endeavour in collaboration with Enghouse Systems, to the Middle East market,” said Thomas Padickapparambil, CEO of Voxtron Middle East LLC. “With Voxvantage, we are empowering organizations to elevate their customer engagement strategies to unprecedented heights, leveraging the power of AI and cloud technology.”