Rafid upgrades services through remote work system

Sohaila Ahmed, Staff Reporter

Following the activation of its remote work system, Rafid Automotive Solutions called on all customers to download its smart application to take advantage of all available services, which comply with the best international standards.

Salim Saeed Al Midfa, General Manager of Rafid, said that the company is keen to meet increasing demands by providing smart services, highlighting that Rafid will provide maximum support for vehicle breakdowns cases, ensuring that customers do not have to leave their homes.

Al Midfa said, “Rafid is constantly working towards providing quality service that satisfies the needs of all customers. Our employees are trained to follow all precautionary measures and safety standards that require sterilization of all equipment and tools used on a daily basis.”

“As part of our corporate social responsibility and efforts towards contributing to the implementation of the general guidelines of the United Arab Emirates, Rafidconstantly applies modern methods in its pursuit to deliver the most updated and enhanced services,” Al-Midfa added.

Using Rafid’s smart application, customers can access all vehicle services, book a mobile truck, request roadside assistance, and seek help from the accident service unit, in addition to contacting the mobile service center, “Autoxpress” by phone.

The app also provides customers with the latest developments being updated on the company’s social media platforms and sent via SMS to mobile phones.

Separately, the Sharjah Directorate of Human Resources, SDHR, recently announced that the government of Sharjah has fully implemented the remote work system for all employees from various departments across Sharjah, as part of the precautionary measures undertaken by the government to curb the spread of new coronavirus, COVID-19, and ensure the safety of all.

Commenting on this, Dr. Tariq Sultan Bin Khadem, Chairman of SDHR, said that based on the higher directives aimed at ensuring the safety of the members of the community and employees in the emirate, Sharjah’s Government would fully implement a remote work system for all employees, except for those whose work requires them to be present at the workplace. However, a weekly rotating shift system should be adopted among those employees, with the presence of at least 50 percent of the staff, according to the needs of the job.

He explained that a package of instructions and guidelines would be issued to ensure that work continues with the required efficiency and quality, in addition to preventive instructions for those whose work requires them to be present at the workplace.