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Dubai Police answer 99% of 1.2 million calls in 10 seconds

22 Jul 2021

Senior officials of Dubai Police during the meeting.

Gulf Today, Staff Reporter

The Dubai Police are perennially alert and quick to react to emergencies, raising their response levels to a new high. It shows their full-on determination to keep the emirate secure, and enhance its stature as an extremely safe place for residents and visitors from all over the world.

The Dubai Police's emergency hotline 999 received 1,177,347 calls during the second quarter of this year, while the force's non-emergency hotline 901 received 379,122 calls in the same period.

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Officials of Dubai Police' Command and Control Centre said during the second quarter of 2021, Dubai Police's emergency hotline 999 received 1,177,347 calls of which 99.6% were answered within 10 seconds, compared to 1,094,373 calls received during the same period last year.

These statistics were revealed during the Operations Department performance appraisal meeting, headed by Eng. Major General Mohamed Saif Al Zafin, assistant commander-in-chief for Operations Affairs, in the presence of Eng. Major General Kamel Butti Al Suwaidi, Director of Operations, and a number of Dubai Police senior officers.

Meanwhile, the average time for police patrols to reach extreme emergency scenes was only 2.33 minutes where the targeted response time was six minutes, and 10.17 minutes for emergency cases when the target was 15 minutes. Similarly, the average time for police patrols to reach non- emergency scenes was 10.45 minutes during the same period where the targeted response time was 30 minutes.

Furthermore, Dubai Police's Commander-in-chief also reviewed the statistics of 901call centre, where the total number of received calls reached 168,949 calls during the second quarter – of those 94.42% were answered within 20 seconds.

At the end of the meeting, Al Marri called upon staff members to fulfil their job requirements in a timely and accurate manner, to improve business quality and performance to upgrade work standards to the highest levels. He also urged the public to understand the difference between 901 and the emergency hotline 999 and be more mindful of the calls they make to the hotline.