Picture used for illustrative purpose only.

Gulf Today, Staff Reporter

As part of its plan to develop its services and ease procedures, the Sharjah Electricity, Water and Gas Authority (SEWA) has added a new channel to refund the deposit after closing the account through Al Ansari Exchange.

An agreement to this effect was signed between SEWA and Al Ansari Exchange, where the remaining deposit will be transferred to Al Ansari Exchange in the name of the customer in the event that his IBAN is not available.

The customer can later withdraw the amount at any time from Al Ansari Exchange offices.

According to Dr Hussein Al Askar, Director of SEWA’s Customer Service Department, SEWA is working to fulfil the vision and directives of His Highness Dr Sheikh Sultan Bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, for easing procedures and providing the best services to customers.

Al Askar pointed out that adding this new channel to refund customers the remaining deposit would ease procedures, save customers’ time and effort, enhance confidence in effective government services and contribute to raising the level of customer satisfaction.