RTA completes construction of 40 air-conditioned rest areas for delivery riders

Dubai’s Roads and Transport Authority (RTA) has completed the construction of 40 air-conditioned rest areas for delivery riders across key locations in the emirate.

The initiative is part of RTA’s efforts to enhance road safety, improve quality of life, and provide essential services and comfort for delivery riders while they wait for new orders. It also aims to reduce the risk of road accidents and encourage compliance with traffic laws and regulations.

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of RTA, stated: "The implementation of these rest areas underscores RTA’s commitment to providing a safe and comfortable environment for delivery riders, particularly amid the rapid growth of the sector in recent years."

"By the end of June, Dubai was home to 2,535 companies offering motorcycle delivery services, with a total fleet of 46,600 delivery bikes. This initiative also reinforces road safety for all road users and aligns with Dubai’s Traffic Safety Strategy, which targets ‘Zero Fatalities,’ positioning the emirate as a global leader in the road safety.”

Al Tayer added: "The rest areas had been designed to minimise sun exposure while ensuring effective insulation without obstructing visibility. Each facility features an air-conditioned seating area accommodating up to 10 riders, depending on the location, along with designated parking spaces for motorcycles adjacent to the rest areas.”

"Locations were selected based on operational data analysis, demand for delivery services, and coordination with delivery companies.''

RTA has implemented a comprehensive framework for the delivery sector to ensure high-quality service standards for the public, including the issuance of professional certifications for delivery riders.

In 2022, RTA launched the Delivery Service Excellence Award to foster competition among companies and delivery riders, promote higher road safety standards, ensure compliance with traffic regulations, and enhance customer service. The inaugural winners were honoured in 2024, with preparations underway for the second edition of the award this year.

WAM